Reset the ESET Protect On-Prem Password
Click Start → Windows System → Control Panel.
Figure 2-1 Click Programs and Features.
Figure 2-2 Right-click ESET PROTECT Server and select Change from the context menu.
Figure 2-3 Click Next.
Figure 2-4 Click Repair.
Figure 2-5 Complete all required fields in the Database server connection window and click Next.
Figure 2-6 Click Use existing user and type the Database username (the default is era_user) and Password (you can find the password in:
%PROGRAMDATA%\ESET\RemoteAdministrator\Server\EraServerApplicationData\Configuration\startupconfiguration.ini) and click Next.
Figure 2-7 Deselect the check box next to Use Administrator password already stored in the database, type a new password into the Password and Password confirmation fields and then click Next.
Figure 2-8 Select Keep currently used certificates and click Next.
Figure 2-9 If your ESET PROTECT is not activated, select Activate with License Key and type or copy/paste the License Key.
Figure 2-10 Click Repair.
Figure 2-11 Click Finish. You can now log in to ESET PROTECT Web Console with your new password.
Jerome Antiado
ESET Technical Engineer
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