Collect troubleshooting logs via Safetica console

Collect troubleshooting logs via Safetica console

Collect troubleshooting logs via Safetica console

When solving an issue with a device with installed Safetica Client, it might be necessary to collect troubleshooting logs from the device to better analyze the root cause of the problem.

  1. Go to the Devices section in Safetica console.
  2. Click the problematic device to display its detail.
  3. Click the Actions button at the top right corner.
  4. Click Troubleshoot.

  5.  You have 2 options:
  • Click Troubleshoot and collect basic logs already available on the device.
  • Activate Enhanced troubleshooting – this will turn on verbose logging for one hour. Within the hour, you should try to replicate the issue. After one hour, Enhanced troubleshooting is deactivated and troubleshooting logs are collected.

  6.  After logs are collected, you can click the download link in the device detail, download the logs to your computer, and send them to your Safetica Support.

Logs from basic troubleshooting are quite small, logs from Enhanced troubleshooting can be bigger (about 1GB). 


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